Cycles and Components
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TERMS
Payment - Credit /Debit Card Sales
We accept payment by major credit/debit cards.
Please do not send your credit card details to us via e-mail, this is not secure.
Credit card details are processed by Mission Cycles and collected on securely on our SSL secure webspace, guaranteeing security and convenience. You must be the registered card holder to order any item from Mission Cycles. Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.
Returns
Non-Faulty Goods - Goods will not be dispatched for 7 days after receipt of the order to allow time for cancellation. Goods must be returned in an 'as new' condition, in original packaging. To arrange return please email us atfo @ missioncycles.co.uk for a returns number before sending the goods. Please send with your invoice/order number with the returned goods. Due to the nature and size of the items a charge will be made for re delivery. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. A refund will be given within 30 days of date of cancellation - see Refunds below for full details.
Faulty or Damaged Goods - Any damage found must be reported to the carrier on delivery. Inspection must be carried out before the carrier has a signature. The following procedure must be adhered to: Please contact us in the first instance by telephone (01622 815615), mail, or e-mail to request a return of goods (in the case of a return being notified by telephone we will require a confirmation of your request via mail, fax or e-mail). We will then issue you with a returns number and advise you of a pick up date.
Packaging Returned Goods - The goods will need to be returned to us in suitable protective packaging, with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.
Refunds - In the case of a refund we will generally make payment within 14 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deducta charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods. Please return all goods with the original invoice - this allows us to deal promptly with your returned items.
Statutory Rights
None of the above terms and conditions effect your statutory rights as a consumer.
Address for Returns;
Please send goods in suitable packaging to;
Mission Cycles. Unit 3 The Alders seven Mile Lane
Mereworth Kent ME18 5JG
Contact Details
Email: info@missioncycles.co.uk
Telephone: 01622 815615 Fax 01622 815681 9am to 5pm Monday to Friday
All calls to the above telephone number are charged at the standard rate.
Complaints
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint:
Email:info@missioncycles.co.uk. Tel 01622 815615.
Privacy Policy
Personal details are collected during the ordering process. Any information given during the ordering process are held by Mission Cycles for purposes or processing your order only. These details will only be used for this and not be passed to any third parties. We may occasionally send out mailings relating to our products. You will not receive any mailings from us unless you have authorised us to do so, by making a selection on the check box when entering your customer details within the order process.
Payment - Credit /Debit Card Sales
We accept payment by major credit/debit cards.
Please do not send your credit card details to us via e-mail, this is not secure.
Credit card details are processed by Mission Cycles and collected on securely on our SSL secure webspace, guaranteeing security and convenience. You must be the registered card holder to order any item from Mission Cycles. Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.
Returns
Non-Faulty Goods - Goods will not be dispatched for 7 days after receipt of the order to allow time for cancellation. Goods must be returned in an 'as new' condition, in original packaging. To arrange return please email us atfo @ missioncycles.co.uk for a returns number before sending the goods. Please send with your invoice/order number with the returned goods. Due to the nature and size of the items a charge will be made for re delivery. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. A refund will be given within 30 days of date of cancellation - see Refunds below for full details.
Faulty or Damaged Goods - Any damage found must be reported to the carrier on delivery. Inspection must be carried out before the carrier has a signature. The following procedure must be adhered to: Please contact us in the first instance by telephone (01622 815615), mail, or e-mail to request a return of goods (in the case of a return being notified by telephone we will require a confirmation of your request via mail, fax or e-mail). We will then issue you with a returns number and advise you of a pick up date.
Packaging Returned Goods - The goods will need to be returned to us in suitable protective packaging, with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.
Refunds - In the case of a refund we will generally make payment within 14 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deducta charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods. Please return all goods with the original invoice - this allows us to deal promptly with your returned items.
Statutory Rights
None of the above terms and conditions effect your statutory rights as a consumer.
Address for Returns;
Please send goods in suitable packaging to;
Mission Cycles. Unit 3 The Alders seven Mile Lane
Mereworth Kent ME18 5JG
Contact Details
Email: info@missioncycles.co.uk
Telephone: 01622 815615 Fax 01622 815681 9am to 5pm Monday to Friday
All calls to the above telephone number are charged at the standard rate.
Complaints
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint:
Email:info@missioncycles.co.uk. Tel 01622 815615.
Privacy Policy
Personal details are collected during the ordering process. Any information given during the ordering process are held by Mission Cycles for purposes or processing your order only. These details will only be used for this and not be passed to any third parties. We may occasionally send out mailings relating to our products. You will not receive any mailings from us unless you have authorised us to do so, by making a selection on the check box when entering your customer details within the order process.